Privacy Policy

Last Updated: 27 March 2025

At Doula Cove, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website hosted on Squarespace or interact with our services.

1. Information We Collect

We collect the following personal information when you interact with our website:

  • Email List Subscription: First name, last name, and email address when you subscribe to our email list.

  • Contact Form: First name, last name, email address, subject, and message when you submit a query through our contact form. You may also opt-in to receive email updates from us.

  • Cookies & Tracking: We may use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and improve our services.

  • Intake Form: If you complete our intake form (hosted on Google Forms), we may collect personal details such as your name, contact information, medical history, pregnancy or postpartum details, and other relevant information to provide personalized support services.

2. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent – When you sign up for our email list or opt-in to receive communications, you give us consent to process your data. You can withdraw this consent at any time.

  • Legitimate Interests – When you submit a contact form inquiry, we process your data to respond to your request.

  • Legal Obligations – We may retain certain data as required by law.

Processing intake form data is based on:

  • Consent – You voluntarily provide this information, and we collect it with your explicit consent.

  • Contractual Necessity – If you engage our services, we process your data to fulfill our agreement with you.

  • Legal Obligations – In some cases, we may need to retain records for legal compliance.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Communicate with You – Responding to inquiries submitted through our contact form and providing customer support.

  • Email Updates – Sending newsletters, promotions, and relevant updates if you opt in. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.

  • Website Improvements – Analyzing aggregated data to improve website functionality and enhance user experience.

  • Client Support – Intake form data is used to tailor our support services and provide personalized guidance.

4. How Long We Retain Your Data

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy:

  • Email subscriptions: Until you unsubscribe or request deletion, unless earlier deletion is necessary for legal or business purposes.

  • Contact form inquiries: Retained for up to 24 months after the last communication unless further retention is necessary for legal or business purposes.

  • Cookies and analytics data: Retention varies based on browser settings and cookie preferences.

  • Intake form submissions: Retained for up to 24 months after our last communication unless further retention is required for legal or business purposes.

Once the retention period expires, we securely delete or anonymize the data.

5. Age Restriction

By using this website, you confirm that you are at least 18 years of age. If you are under 18, you must obtain parental or guardian consent. We reserve the right to terminate access if we discover that this requirement is not met.

6. Third-Party Services & International Transfers

Our website is hosted on Squarespace, which provides our online platform. Your data may be stored through Squarespace’s data storage, databases, and applications, which are protected by industry-standard security measures.

Intake form data is stored securely on Google Drive and subject to Google’s privacy and security policies.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

If your data is transferred outside the European Economic Area (EEA) (e.g., if Squarespace stores data in the US), we rely on Standard Contractual Clauses (SCCs) or other appropriate safeguards to ensure compliance with GDPR and protect your rights.

7. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Access – Request access to the personal data we hold about you.

  • Correction – Request correction of any inaccurate or incomplete data.

  • Deletion ("Right to be Forgotten") – Request deletion of your personal data.

  • Objection – Object to certain data processing activities.

  • Data Portability – Request to transfer your data to another service.

  • Withdraw Consent – Withdraw consent for email marketing at any time by clicking "unsubscribe."

To exercise your rights, email doulacove@gmail.com. We will respond within one month as required by GDPR.

8. Security Measures

We take reasonable precautions to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website traffic. You can manage your cookie settings through your browser.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Last Updated" date. Please review this policy regularly.

11. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Doula Cove
📧 doulacove@gmail.com